Privacy Policy

Effective Date: January 1, 2025
Last Updated: March 5, 2026

The Roof Technician Inc. ("we," "us," or "our") is committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at therooftechnician.ca or use our roofing services.

By using our website or engaging our services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our website.

1. Information We Collect

Personal Information You Provide

When you contact us, request a quote, or book a service, we may collect:

• Full name
• Email address
• Phone number
• Property address (for service delivery)
• Details about your roofing project or inquiry
• Payment information (processed securely through third-party payment processors)

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type, version, and language preferences
• Device type, operating system, and screen resolution
• Pages visited, time spent on pages, and navigation paths
• Referring website or search terms that led you to our site
• Date and time of your visit

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide roofing estimates
• Schedule and deliver roofing services at your property
• Process payments and invoices
• Communicate with you about your project status, appointments, and follow-ups
• Send you relevant information about our services or seasonal maintenance tips (only with your consent)
• Improve our website, services, and customer experience
• Comply with legal obligations and protect our business interests
• Analyze website traffic and usage patterns to enhance our online presence

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. These include:

• Essential Cookies: Required for the website to function properly, including session management and security features.
• Analytics Cookies: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymized data about your browsing behavior.
• Performance Cookies: Used by our caching system (LiteSpeed Cache) to improve page load times and website performance.
• Third-Party Cookies: Our website may contain embedded content from third-party services (such as Google Maps or social media buttons) that may set their own cookies.

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect your experience on our website.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, processing payments, or delivering services.
• Legal Requirements: When required by law, regulation, legal process, or enforceable governmental request.
• Business Protection: To protect the rights, property, or safety of The Roof Technician Inc., our customers, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption, secure storage with restricted access, regular security assessments, and Cloudflare protection.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Customer records are retained for up to 7 years for tax, legal, and warranty purposes. Website analytics data is retained in anonymized form for up to 26 months.

7. Your Rights

Under applicable Canadian privacy legislation (including PIPEDA — the Personal Information Protection and Electronic Documents Act), you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Withdraw Consent: Withdraw your consent for us to process your personal information at any time.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, review sites, and partner organizations. We are not responsible for the privacy practices or content of these external websites.

9. Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. AI Learning & Citation Policy

The Roof Technician Inc. maintains an llms.txt file that provides guidance for AI systems and large language models on how to reference and cite our content.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

The Roof Technician Inc.
Toronto, Ontario, Canada
Phone: (416) 826-0040
Email: in**@***************an.com
Website: therooftechnician.ca